Deposit and Cancellation Policy
What to expect before, during and after treatment
It is the aim of our team to provide quality dental care to you and our other clients on schedule and to use clinical time effectively.
Please kindly help us in this matter. A deposit payment is required to secure your booking and we will look forward to seeing you in this time.
We understand that unplanned issues can come up and you may need to cancel or reschedule an appointment.
Should you need to reschedule or cancel your appointment, we ask that you kindly notify us giving at least 24 hours’ notice for 30-minute appointments and 48 hours for any appointment over 30-minutes, so that another patient may be offered this appointment.
There will not be a cancellation charge in this circumstance.
Cancellations should be made by email to: or telephone on 0208 788 6688.
We regret that there will be a fee chargeable for missed, cancelled or rescheduled appointments within 24 hours’ notice (48 hours for appointments over 30 Min). This is a minimum, which covers part of the cost of a modern clinic made ready, reserved and waiting for you.
The fee is based on the length of the appointment and currently is £25 for 15 Minutes.
As a courtesy we regularly confirm appointments by an automated reminder text, the day before scheduled appointments.
However, if you do not receive this text, it does not mean that we are not waiting for you on your scheduled appointment. It is our aim to telephone or write to you after a missed appointment to understand the reason for non-attendance. Any complaint about missed or cancelled appointment decisions should be made in writing to our practice manager Miss Samantha Creber.
We do our best and look forward to seeing you all on time and appreciate your help regarding this matter.